Solutions
Smart Hands & FLM 24/7 – Emergency Support U.S. & LATAM
Respond to emergencies and optimize operations with hands-on support, essential for uninterrupted connectivity in LATAM and the U.S.
Remote and onsite interventions achieve 95% resolution in under 4 hours (MV2013 Google Trial Chicago; PR1993 Meta).
Key Activities:
- Circuit Troubleshooting: Rapid diagnostics and repair
- Remote Hands-on Assistance: Visual verification and support
- NOC SLA Compliance: Adherence to service-level agreements
- First Aid Support: BS8599-certified emergency readiness
Benefits:
Rapid Resolution: Minimize downtime and operational impact
High-Value Investment Support: USD 3.32B in managed networks
Cross-Border Operations: Seamless LATAM-U.S. support
Approved Tools: Using Meta-certified hardware and procedures
BR/LATAM Expertise
Operational maintenance following MARE V5 standards.
Case Studies:
- Orange MV1572: FLM support in the U.S.
- Indigo: FLM support in Brazil